Startup Idea: Unified Inbox for Customer Service/Community Platforms

Startup idea to develop a software that aggregates and filters notifications from two different channels (Forum Messages/Customer Emails) into one folder, aiming to improve customer service productivity and save company costs.

I work in Customer Service/Community and one of my main pain points is the inability to filter two types of notifications into one folder (Forum Messages/Customer Emails). Having to go between the two constantly slows down my productivity greatly and in times of chaos it can cost the company a lot of money due to an influx of traffic to the CS Channel (which costs much more than the Forum channel).

I would absolutely pay for this software if it was available to me. It would save me a ton of time and allow me to get off work earlier in the day than I would a few times per work.