Startup Idea: Integrated Department Case Files System for EDU Language HR

Startup idea to develop a comprehensive system that integrates different department case files in the Educational Language Managing HR Department. The system should have real-time access to issues and outages, bypassing the need for call transfers and reducing wait times.

I work in EDU language Managing HR dept.

Systems that integrate different department Case files. An updated system that has updated information regarding outages or some type of issue without having to transfer.

I would expect for this to be the standard already but its not

This would solve my problem because wait times and transferring calls results in more calls and more issues as opposed to the rep already having access to all this information. i tried asking the current CST provider and IT if they can do something about it but they say they can only use the tools from providers that have been authorized to access our information.