Startup Idea: Customer Complaints Tracking System

Startup idea to develop a software that allows secretaries in busy offices to record, track and update customer complaints. The system will include features such as the nature of complaint, the department it was channeled to, and the subsequent outcome on the complaint.

I'm a secretary in a busy office for a manufacturing company. I would love software that you could put customer complaints into. This would need to include things such as complaint, what department, and the outcome. So, many times a customer calls and you take the complaint, pass it on to management but don't know what the outcome is. Then the customer calls again and you have nothing to look back on. Yes, customer complaint tracking. I hand write what I know in a notebook.