Startup Idea: Call Routing Software for Call Center Training

Startup idea to develop a software that can be voice or selection activated to route incoming calls in a call center environment to a specific queue. This could ease new hires into the flow and complexity potential of calls, especially by routing easier or training-specific call types to them.

As an employee in a call center environment in the Training Department there is a very specific need for something that can alleviate or ease the new hire employees into the flow and complexity potential of the calls that are incoming.

There is obviously an automated system that allows the customer that call to choose the specificity of their need but often it is not as easily detailed or too strenuous for the customer to want to use.

The piece of software that would be able to assist is something that either voice or selection activate would route the calls to a queue that is specified for the training or "easy" call types. As it sits right now the options remain generic in routing e.g. "billing, payments, tech support, etc".