Startup Idea: Automated Tech-Support Assistant

Startup idea to develop an automated software assistant that can simplify and execute complex IT fixes by understanding technical solutions found online, saving non-IT teams from grappling with tech jargon or relying too heavily on internal IT teams. The application will translate 'techese' and perform the necessary tasks with simple user prompts.

Working in any non-IT department I, and many others I have found, find it extremely difficult and time consuming to get assistance with computer issues from our desk top support, or help desk team. Often times, asking for assistance, particularly on things that are not work ending issues, just annoyances, brings about groans, eye rolls, and a displayed lack of desire from the IT department. This can cause some serious ill will from non-It department employees towards IT department employees and vice versus. It also can cause some serious, but not understood/believed, efficiency hits because having the system work counter to what you desire/are used to does have an effect on your day to day issues, even if it is as simple as continually having to click yes or no to a warning message.

I have learned over the years that you can find many solutions to these simple issues online through an internet search. This can prove to be extremely helpful as it saves you time, your IT department time, and would free up both resources. The issue however is that it can be almost impossible to figure out what exactly the solution is wanting you to do and/or how to do it, because it is often written in techese. This problem could be (probably easily) addressed by a software program that could read what this information is (possibly even get these solution boards to have a special link?) and perform those steps for you on your computer. That way, instead of you having to try to figure out how to get to the C:// prompt (or heaven forbid having to Google how to get to the C:// prompt) and then how to type in the exact command followed by hitting F4 (or whatever) at the exact right time you could click one button on the software (or a link on the help page) and it would do it all for you. Adding the ability to do a Google search for the problem for you would be even better but wouldn't nessisarily be nessisary for the first roll out.

I work as the manager for a customer service department and we have to engage our IT department quite frequently for fixes that I genuinely think could be solved with something along these lines.