Startup Idea: Social Media Complaints Aggregation and Predictive Analysis System

Startup idea to develop a software that automatically gathers and organizes complaints or concerns expressed on social media platforms. The software should provide comprehensive information for rapid responses, and employ predictive analytics to identify trend patterns, facilitating proactive resolution of issues before they escalate. Useful in resolutions, operations, and customer service industries.

I work in a resolutions team/operations industry. In particular, I help create systems that resolve consumer issues. As we continue to embrace the social media world, it would be great for a system that sourced complaints/concerns and pulled together all information for a quick response for our consumers.

Rather than receiving this information by the ones (each time someone writes on social media), if these could be curated that not only reflects the consumer information and concern but helps predict the trends of issues/concerns shared. That way, I could look at month over month trends and predict the next selling cycle issues to address them before they become consumer issues.

Yes, I would pay for this software.