Startup Idea: Startup Idea to Develop Call Center Workflow Analyzer

Startup idea to analyze and optimize the workflow in call centers, particularly those in the cell phone industry, by creating a user-friendly software interface. This interface will access a specialized customer database tracking the details and history of each customer to provide quality customer case management and faster resolution times.

Analyze incoming call workflow in a call center especially the cell phone industry because the infomation given can be sped up by at least 70% for the agent to customer experience. Designing software interfaces that are intuitive and provide the agent representative ease of access and can take ownership of their knowledge by using the tool implemented in the Customer Database.

This is a special data base that tracks each customer in serparete queries.

10 queries for each inquiry of the customer. i.e. System exchanges, Dispatch Reports, Cases to Tech Check, System exchanges or ( techsupport or customer service follow ups customer case by case)

A deverloper can use Access to create this datanase for an agent interface.

THis is for case by cse ownership to take care of a customer one call or service call at a time. its a glorified contact mangement database.