Startup Idea: Software Enhancement for Improved Customer Service

Startup idea to develop a feature in the customer service software that would provide the option to showcase the call back number to advisers when they communicate with customers. Ensures continuity in communication in case of call disconnections or follow-ups.

I am a customer service adviser for Apple and I help people with their Apple purchases.

I find that the software that I'm using does not provide call back numbers to customers in case the call gets disconnected or if there's need to call back a customer.

The solution would be to incorporate ability to provide the call back number in the same information screen listed when customers call in.