Startup Idea: Automated Customer Notification and Tracking for Telecom Field Technicians

Startup idea to develop a solution for telecommunication field technicians that enables them to notify customers about their position in the service queue and estimated arrival time. This would be accomplished either through an application or an automated call back to a customer specified number.

As a telecommunications field technician, I am responsible for installing, maintaining, updating, and troubleshooting customer PBX (Private Branch Exchange) equipment. A large complaint from myself, other technicians and some of our customers is that we do not have an ability to accurately pinpoint when we will be available to go to a customer site. An example is that I have 5 troubles to investigate throughout a given day, yet the customer with ticket 5 is needing to run an errand outside of their office. We would like to see a development that would allow our customer that they are next in the qeue or that there are a certain number of tickets ahead of them through either an application or an automated call back to a customer specified number. This could save the customer time as they are free to go about their day and can check in on their ticket status without having to contact our office, using resources to answer a simple question. This application or notification could also tie into the use of technician GPS solutions to give an ETA to the customer site.