Startup Idea: Real-Time Tracking and ETA System for Oilfield Service Company

Startup idea to develop a customer-facing solution for an oilfield service company that allows its customers to track in real-time where the company's trucks are and the ETA for when they will reach the customers' wells. The solution aims to reduce unnecessary calls and improve customer satisfaction by providing transparency.

I am a dispatch manager for an oilfield service company and we currently have software to track where we will be picking up our next load and when others will be due. However we don't have a customer facing solution.

Often our customers will question whether we will be able to make it to wells in time and call in an unnecessary amount of times asking for an ETA. We need a program that is easy to use that allows the customer to see in real time where our trucks are, as well as showing them an ETA on when we will be hitting all of their wells.

I feel if we give customers a back door access code to our system we can enable them to see just their wells and what time we have recorded for when we will be there.

This will enable them to double check and let us know if we need to be anywhere sooner or later than the plan.

This will greatly cut down on the calls we receive and allow my team to focus on what needs to be done rather than baby sitting and reassuring customers most of their shift.