Startup Idea: Outbound Call Tracking and Logging Software
Here are 3 submissions that have a common problem. We have other similar submissions so this does seem to be a trend.
Submission 1: I work in Education Sales. My pain point is outbound call logging. Yes I would pay for this software. Make the logging as easy as possible. Add speech dictation for bonus points. It would save a ton of time.
Submission 2: I currently work in the tax preparation business. I my self do not prepare the taxes but i am the receptionist so i handle payments customer service and appointment set up.
We are always trying to grow our clientele as well as keep prior clients.
When we notice that clients are not returning we like to personally call them and ask if they would like to set up an appointment.
We have a software that shows who we haven't seen and who we have but when you make a call to them it doesn't track that interaction. As a result we sometimes call a client to often and this can be a source of frustration. I would be willing to pay for a software that kept track of calls and the result of the call.
Also it would be beneficial to include a time frame of when it would be appropriate to call back or if there is and time frame in which they would prefer to be called. This software would cut down on customer frustration as well as improve employee moral.
Submission 3: I work in a small law office where we take cases that call for either an hourly fee or a contingent fee. We also offer an initial free consultation. The problem that we have is keeping track of how many times someone has called, how often we have spoken to them, and the type of case (hourly or contingent) that they have.
This is a problem because often people who would be hourly clients call multiple times essentially seeking small bits of legal advice each time. Unfortunately, this is difficult to track to inform that person ahead of time that a few will be required for anymore advice after the initial consultation.
It is difficult to track because we don't want to discourage the people who would be retained on a contingent basis by informing them of charges. We need some sort of software to easily track potential clients who have called in the past, whether they have received an initial consultation, and whether it is a contingent or hourly case. This software should be easily searchable so a secretary immediately could locate the caller's information. Bonus points if billing software could be somehow incorporated to receive payment over the phone. I definitely would pay for this software.