Startup Idea: Automated Ticket Reminder System for IT Help Desk

Startup idea to create an automatic system that monitors and manages tickets in an IT help desk. The system would remind both the end-user and the help desk team about pending tickets, with customizable reminder intervals to synchronize with the urgency and type of request. The goal is to improve ticket resolution efficiency and proactive communication.

I work in a business IT help desk. When a problem is put in, we create a ticket for the issue and all communication goes through that.

One larger issue that seems to come up is when people have a ticket in for a long time, it seems to become forgotten both by the person who put it in and the people at the help desk.

I feel a good solution that could be implemented is a simple automatic system that could see when those original tickets were put in, and after a set period of time, could begin regularly notifying those people that they still have a ticket in, and whether there is anything new or if the ticket is still needed.

Just a tracking of when that original ticket was put in and the current date, along with some options to present the ticket creator, such as an option to choose how long until they are reminded, along with similar options for the person working on the ticket.

There could be times where having a longer amount of time before being reminded would be best, such as with software development requests and such.